Q: What happens after I submit the questionnaire?
A: Your completed questionnaire will be made available to the counselor, who will review it and post a personal response to you on the TN PSQ website in the allotted time given after submission. The response will include information, recommendations, and options for next steps, including referrals to mental health providers in your area if desired. You are welcome to dialogue with the counselor at that time via the TN PSQ website in order to ask questions and receive more information about connecting to a local provider. The dialogue does not serve as counseling or therapy, but rather connects you with a counselor who can help you find resources appropriate for your concerns.
Q: Who will see my completed questionnaire?
A: A contracted third-party counselor will review your questionnaire and respond. The reviewing counselor will see the username that you created along with your responses to the questionnaire. Your identity is completely protected unless you choose to share identifying information, and you may remain anonymous during the review and referral processes. At no time will TMF staff see your questionnaire as connected to your name, email address, or other contact information.
Q: Will anyone see my contact information?
Q: Why am I asked for my email address at the end of the questionnaire?
Q: I do not want to reveal my identity; can I still get help?
A: Yes. You can dialogue with the counselor and remain anonymous. The counselor can connect you to a local provider without ever knowing your name.
Q: How long before I hear from a TN PSQ counselor?
A: Depending on your results, you will hear back from a therapist within 24-48 hours. This is a NON-crisis service so if you are currently in crisis, please call 800-273-8255 or 855-274-7471 now.
Q: Why are there demographics questions?
A: Demographics at the end of the TN PSQ are optional and will be strictly used to assess utilization by region and by healthcare profession and make any necessary adjustments in the program. Program reviewers will not have access to any identifying information.
If you do not see your question answered here, we encourage you to contact us at firstname.lastname@example.org.